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Terms of use

The aim of the present General Terms and Conditions of Use and Sale (hereinafter referred to as the "Terms" is to determine the foundations and conditions under which UNIVERSCINE LUXEMBOURG shall make available to its Website customers residing in Luxembourg a catalogue of audiovisual programmes as part of a Video on Demand service (hereinafter referred to as the "Programmes", which allows files to be downloaded either temporarily, progressively or permanently (hereinafter referred to as the "Service".

It shall likewise be specified that all the Programmes on offer are only available when listed on the Website. UNIVERSCINE LUXEMBOURG may remove individual programmes from the Website at any time.

The present Terms correspond in all points with the applicable regulations concerning distance selling via the Internet. These Terms apply exclusively to the online services offered on the Website

1. Scope of Application

Every user who has read in full the present Terms and accepted these Terms before using the Service shall be granted access to the Services. Accordingly, the user recognises that all Programme orders and all publications of commentaries and opinions on the said Website entail an unconditional acceptance of the present Terms. In the case that a user does not abide by the present Terms, UNIVERSCINE LUXEMBOURG reserves the right to prohibit or entirely deny him/her access to that Service. UNIVERSCINE LUXEMBOURG is entitled to amend its Terms at any time. It is thus the user's responsibility to read the Terms on the Website before every order and to familiarise him-/herself with the newest version of the Terms. The present Terms can be saved by all Website users as a computer file and be printed and reproduced as well. However, the present Terms are only valid if they are available on the Website. In the case that the present Terms are available on other Websites or via other means after the date they had been removed from the Website, UNIVERSCINE LUXEMBOURG is no longer subject to the Terms.

2. Identification of the Service Provider

UNIVERSCINE LUXEMBOURG, GmbH with an address of 238C, rue de Luxembourg, L-8077 Bertrange, Luxembourg - represented by Maxime Lacour.

Telephone: (+352)

Editor : Maxime Lacour

Web hosting service: OVH
Address: 2 Rue Kellermann - 59100 ROUBAIX
Telephone: +33 8 203 203 63


The Video on Demand Service offered by UNIVERSCINE LUXEMBOURG on its Website allows the user, using his computer, to access the streaming contents that he/she has requested. These contents have been organised into audiovisual Programmes and put into different categories and subject areas for this Service and are either available to download either temporarily, and/or temporarily and progressively, and/or permanently. The contents offered by the Website are available in the user selection for the prices valid on the day of purchase. It shall also be specified that with temporary and/or temporary and progressive downloads, streaming enables the user to watch the Programme(s) for a period of 48 hours. Starting with the first viewing of the Programme, it can be watched infinitely within those 48 hours. If it is a temporary and progressive download, the user can begin viewing the Programme being downloaded as soon as the status of the Programme's download has progressed sufficiently enough to watch it. The user will be continually informed of the status of the Programme while it is downloading. The user will be notified that the waiting time may vary depending on the available Internet connection. The user will also be informed that he has a 30-day period of time to carry out the initial viewing of the Programme. If the user fails to do so in the given period of time, he will no longer be able to watch the Programme. The transmission of the permanent download enables the user to purchase the Programme for long-term use. It shall also be specified that the Programme may only be watched on the computer on which it had been downloaded.

The Video on Demand service makes available to the user 2 different offers:

  • the borrowing of one or multiple Programme units in exchange for payment,
  • the permanent purchase of one or multiple Programme units.

4. Access Conditions of the Services

Access to the Service offered by UNIVERSCINE LUXEMBOURG is left to the users who reside in Luxembourg, are at least 18 years of age and legally responsible. Underage users shall undertake to receive permission from their parents in order to sign up for the above-mentioned Service. In order to employ the Service, the user must first sign up with UNIVERSCINE LUXEMBOURG and create a user account. In order to create a user account, the user must truthfully and correctly fill out the online registration form of the Website. The user shall determine a user ID (E-mail address) and password during the registration. As soon as the registration has been successfully completed and the user account has been created, the user will receive a confirmation E-mail at the E-mail address provided in the registration form. UNIVERSCINE LUXEMBOURG reserves the right to refuse to offer the Service before accepting the registration if the user information provided is incomplete, incorrect, untruthful or fictitious. Within the framework of the registration, the user shall undertake to not infringe upon third party rights. All elements related to the identification of the user and his use of the Service are private and confidential. The user shall bear responsibility for the confidentiality of his password and undertake to keep it secret, not publicising it in any way. Accordingly, the user shall also agree that all connections or transmission of information carried out with his user ID and password shall bear all responsibility and be considered as though they would be effected in his name. Should the user lose one of these identification elements, or if these are stolen, he must immediately contact the customer service of UNIVERSCINE LUXEMBOURG, whose contact information can be found under Article 9 of the present Terms, so that they can delete the aforementioned elements as quickly as possible. UNIVERSCINE LUXEMBOURG shall immediately provide the user with new identification elements. The user shall bear responsibility for any use of his identification elements. In the case of misappropriation or of an unapproved use of the user ID, UNIVERSCINE LUXEMBOURG shall hold the user responsible until UNIVERSCINE LUXEMBOURG has received a notification with the information provided in the customer service under the aforementioned preconditions. The user undertakes to log out after every session.

5. System Requirements for Accessing the Service

The user must review the system requirements and the requisite Internet connection before accessing the Service. The user alone shall bear responsibility for having checked that the system requirements of his computer have the minimum required system settings listed in the following:

5.1 Software :

  • Internet Browser: Internet Explorer 7 or current versions of Firefox3, Safari, Chrome
  • Windows Media Player 10 (and DRM components of an updated player) or Silverlight.

5.2 Operating System :

  • Access to the Service with a PC: Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7
  • Access to the Service with a Mac (only those with a built-in Intel processor): Mac OS X 10.5

5.3. Minimal System Settings :

  • PC with Windows and processor: 1.6 GHz or Mac OS X with Intel processor (at least OS 10.4.8), 1 GB RAM
  • Hard disk with at least 4 gigabytes (Go) of space for downloading film files
  • Video card with 64 MB RAM (or more)
  • Computer screen: 1024 * 768 pixels
  • Sound card
  • Broadband internet connection (DSL, cable, XDSL, BLR, LS, satellite) with a bandwidth that can transfer at least 2 MB/second.
  • We recommend using a broadband internet connection via DSL, cable or fibre-optic cable. Before each order, the user must review his computer's compatibility by performing a short test of the system settings provided by the Service.

6. Access to the Videos

6.1 General

With the exception of service or maintenance periods and internet service update procedures and their potential interruptions in special cases, access to the Service shall be guaranteed without interruption.

6.2. Order Intake

The orders shall be taken either in French, German or English. The order takes place in different stages:

  • Choice of the Programme
  • Creation of a personal user account or definition of a user ID if a user account for the Service has already been created
  • Choice of payment method where it is specified that the aforementioned payment shall be carried out as follows:
  • in agreement with the requirements subsequently provided in Article 7 for immediate payment
  • and, when the user, after choosing one of the passes offered by the Service, allows the fee be directly debited from his bank account in advance as a simple deduction, as soon as he has demonstrated his obligation.
  • Confirmation of the order.
  • As soon as the order has been confirmed and saved on a web server, the user will receive an E-mail sent to his E-mail address with a detailed summary of his order. It is advised that the user print and save this E-mail as proof of order and purchase.

6.3. Delivery of Order

After the automated and secured data processing of the order, the customer has the option to watch and/or download the ordered Programmes. In case the user cannot download the Programme(s) due to a problem with the connection, they can contact the customer service address listed in the "Customer and Support Services" Article in the present Terms.

6.4. Absence of the Right of Revocation

The Video on Demand service is an immaterial service and is to be carried out by digital means. Since the Programme is rented via download and the order is taken and delivered immediately, the user shall waive his right of revocation and can in no way demand a refund after the beginning of the first viewing. Furthermore, he shall agree with the conditions mentioned above and expressly accepts these by acknowledging the present General Terms and Conditions of Use.

7. Territory of Jurisdiction

Our Service can only be used by people who reside in Luxembourg and use the Service in Luxembourg. In this respect, the user is expressly prohibited from downloading the Service's films in territories that do not take part in the Service. UNIVERSCINE LUXEMBOURG shall reserve the right to close the user account of any user who violates this prohibition and to pursue legal charges. In order to protect our agreement regarding the rights of the programmes on offer, the territory of jurisdiction from which the user places the order will be checked automatically. If the territory of jurisdiction from which the user has placed the order of the Programme does not belong to the authorised territories, he will be informed of this and will not be able to watch and/or download the Programme.

8. Prices and Terms of Payment

8.1 Prices

The prices of the available Programmes and for the passes, which must be paid in advance, can be read on the Website. All prices will be listed in Euros and include VAT tax. UNIVERSCINE LUXEMBOURG can amend the prices without announcement at any time. Accordingly, the renting price will be calculated based on the price listed on the date of the order.

8.2 Terms of Payment

The payment of the placed orders must take place online using one of the following payment methods: with a "Visa" or "MasterCard". For this purpose, the user must provide his credit card number and its expiration date in the field designated by the Service either during the registration, before every order, or in the "My Account" section. The payment shall be made in Euros. The bank account details will not be stored or maintained by either UNIVERSCINE LUXEMBOURG nor by its Service. In order to best protect the bank account details of the payment methods, the orders placed using the Service will be secured and encoded. The requested Programme will be available to the user as soon as the payment confirmation has been received. The user will be notified of this via an E-mail confirmation sent to the address provided during registration.


We attach great importance to the protection of your personal data. We treat your personal data collected during your visit to our website in accordance with the relevant legal obligations. In addition, our approach to the management of personal information is based on the data protection principles proposed by the EU as part of the implementation of the General Data Protection Regulation (GDPR). These provide a very high degree of transparency, respect for freedom of choice, rights of access, transmission and legal processing of personal information.
When you visit our website, data of a personal nature may in some cases be collected. In this statement, we indicate what personal information UNIVERSCINÉ LUXEMBOURG collects during your visits to our website, and how we handle this data.
The site also contains links to websites of associations outside UNIVERSCINÉ LUXEMBOURG. This data protection statement does not apply to these.

Collection, processing and communication of personal data

UNIVERSCINÉ LUXEMBOURG wishes to offer you as much control as possible on your personal information. You can normally access our website without providing any personal information.

When creating a VOD.LU account, we ask you to provide us with personal information. All personal information you submit is considered confidential and is only retained and processed as part of the relationship between you and UNIVERSCINÉ LUXEMBOURG. They will not be made available to third parties in any way without your prior consent.
However, in the context of the provision of our services, your information may be transferred under certain circumstances to third parties that we involve in the processing, e.g. for the organization of a competition or the sending of a newsletter. Regarding the transfer of personal information to these third parties, we limit ourselves to transferring the information necessary for the provision of the service concerned and we ensure that this transfer is carried out in accordance with the necessary security of the data. UNIVERSCINÉ LUXEMBOURG will only transmit your personal information to third parties who are committed to protecting your data and processing it under applicable law.

Data security information

UNIVERSCINÉ LUXEMBOURG is aware of the importance of confidential treatment and protection of the information you provide to us on the Internet. Data security on our websites is our first priority. We therefore strive to ensure the effectiveness of our online security measures and consequently most of the data traffic on UNIVERSCINÉ LUXEMBOURG websites is encrypted. UNIVERSCINÉ LUXEMBOURG strives to continually update its encryption technology as technical advances are made, in order to guarantee the confidential treatment of the information you transmit to us on the Internet.

We use different technologies to authenticate or simplify navigation on the website, in particular by measuring the use and the effectiveness through the use of cookies. A cookie is a piece of data that a website sends to your browser. The cookie is stored on your system as information to identify your system.

The IP addresses of visitors are captured by our websites to analyze malfunctions, to administer the website and to obtain demographic information. In addition, we use the IP addresses and if necessary other information that you have provided via this website or by other means, to know which of our websites are being visited and what topics are of interest to our visitors.

Most browsers are now set by default to automatically accept cookies. However, you may also limit the use of cookies via a setting in your browser or via the "Your choices regarding cookies on this site" feature described below. We recommend that you accept cookies because they allow you to use several features of our websites. The refusal of cookies may disrupt the functionality necessary for the operation of our websites and prevents the connection to your account.

Website traffic analysis

UNIVERSCINÉ LUXEMBOURG uses the statistics and evaluation programs developed by Google Analytics to statistically evaluate access to our websites. The data is made anonymous so that it can no longer be attributed to a specific person. Recorded information is used exclusively to compile reports on the use of the website. These reports help us analyze the offer on our web pages and improve it constantly. We use software to generate and update user profiles, as well as cookies for tracking purposes on the website. Unknown visitors are registered as anonymous users. Google Analytics uses cookies to analyze your use of the website.
In general, information about your use of the website obtained by the cookie is transmitted to a Google server in the United States, where it is recorded. Your IP address will however be shortened by Google, if IP anonymization is enabled on the website. This applies in EU member states or other states that have signed the previous agreement of the European Economic Area. The full IP address will only be transferred to the Google server in the United States and shortened only in exceptional cases.
In accordance with its agreement with the operator of this website, Google will use the information to evaluate your use of the website, to compile reports on the activities of the website and to provide the operator of the website with other related services. use of the website and the Internet. Google will not merge the IP Address transmitted by your browser as part of Google Analytics with other data. You can prevent cookies from being saved by setting your browser appropriately. However, if you choose this option, be aware that you will not be able to use all the functions of this website. In addition, you may prevent the registration and processing by Google of the data generated by the cookie about your use of the website (including your IP address) by downloading and installing the browser plug-in via the following link:

Using social network plug-ins

Some UNIVERSCINÉ LUXEMBOURG Web sites contain buttons that link to social networking sites; these buttons, if they appear on the website, do not establish contact with Facebook or Twitter servers. For a connection to be activated, and for a communication to be established with Facebook, Google+ and Twitter, you must first give your consent by clicking on the buttons.

If you are already connected to a social network of your choice, this will be done without an additional window opening. Since this transfer takes place directly, we do not get any indication of the data transferred. The fact that you started the respective site is transferred. If you sign in to Facebook and another social media service simultaneously, this information will be attributed to your account and will therefore be linked to you as an individual.

For more information on how to use and store your personal data via Facebook, Google+ and Twitter, it is advisable to contact these social networks directly. It is also possible to block social plug-ins using add-ons for your browser.


The person in charge of data processing for UNIVERSCINÉ LUXEMBOURG is Maxime Lacour. If you have any questions or comments regarding our data protection practice, please contact us at:

Last update: May 2018

10. Customer and Support Services

For general questions, please contact UNIVERSCINE LUXEMBOURG's customer service at the following E-mail address:

11. Intellectual Property

The Programmes watched and/or downloaded by the user comprise digital files protected by national and international regulations regarding copyright laws. The use of the Programmes is subject to the terms in the Article on copyright law, i.e. the use is limited to use for private purposes in a family setting. The private use in a family setting excludes in particular any collective or public screening and/or dissemination of the Programmes. Furthermore, it is forbidden to edit, lend, exchange, reproduce or duplicate the Programmes, and the Programmes may be neither partially nor entirely transmitted or disseminated. Any use outside of the specified setting, especially the resale, the exchange, the rental and the transmission on third parties, is expressly forbidden. Anything that infringes upon this information may be punishable with both criminal sanctions and civil penalties. The Programmes purchased by the user shall be verified by a technological system called DRM (Digital Rights Management). The DRM or the "Digital Rights Management" system is a system that protects digital files and verifies their usage. The purpose of this system is to guarantee the customer maximum flexibility while using the downloaded recordings in that it simultaneously protects the right holders of the Programmes. The user shall undertake on the one hand to neither circumvent nor compromise the method of verification of the software that is necessary for using the Service, and on the other to not incite third parties to commit the above-mentioned actions. The permission granted to the user for the use of this Service as a return for payment does not give him any claim to the immaterial property, which is exclusively reserved by the creators and claimants. In particular, the user is not allowed, either partially or entirely, to copy, reproduce, translate, extract, change and/or create elements strongly resembling even one of the elements of the Service. This also applies for any and all contents and, in general, elements (especially, but not limited to designations, commercial names, brands, any images, logos ... etc.) that can be accessed while using the Service and that remain the exclusive property of their respective right holders, namely the claimants in question. The aforementioned contents and elements are protected individually and, where applicable, by the current legislation and international rules in force regarding copyright. It is expressly forbidden, either partially or entirely, to reproduce, change and/or use all parts or any one part of the Website's content (especially brands, commercial names, images, audio, graphics), regardless of the purpose and means, without having received written permission from UNIVERSCINE LUXEMBOURG.

12. Obligations of the User

a) General The user shall have the right to employ the Service for private use. It is not allowed to use the Service for professional, commercial and/or advertising purposes. UNIVERSCINE LUXEMBOURG shall not be held liable in the case the Service is not used according to the present Terms. It shall also vouch for any recourses, actions and/or legal claims made by people who want to assert their rights regarding the use of the literary and artistic property in the works, which are not in accordance with the provisions of the present Terms.

b) Opinions and discussion forums 
The user alone shall bear responsibility for the intention of the opinions and comments that he discloses on the Website while using the Service. UNIVERSCINE LUXEMBOURG cannot in any way be held responsible for the opinions and comments that have been disclosed by a user on the Website. The user agrees that UNIVERSCINE LUXEMBOURG reserves the right, in case it is deemed necessary, to remove the opinions and comments put forward by a user and, where appropriate, to amend, adjust, or translate into any language, to save online or to delete at any time without having first contacted the user. By expressing his opinion or posting his opinion or a comment on the Website, the user expressly and relinquishes his authorial rights to UNIVERSCINE LUXEMBOURG, especially his right to the worldwide reproduction, performance or adjustment of thus far known or unknown supports and formats for long as the statutory period of the copyright protection lasts. 
The user shall also undertake to respect the provisions and obligations regarding his written contributions to the Service and the Website, in particular as described in the following:

  • No message or piece of information of any nature or form shall be disseminated if it:
    • is contrary to public law and is unethical,
    • is insulting, defamatory, racist, xenophobic, revisionist, or if it damages the honour and reputation of third parties,
    • instigates the discrimination or animosity toward one person or a group of people because of their descent, their belonging or not belonging to a certain ethnic group, nation, race or religion,
    • contains threats against one person or groups of people,
    • contains paedophiliac characteristics,
    • invites people to commit an offence, a crime or an act of terrorism, or glorifies war crimes or crimes against humanity,
    • enables third parties, either directly or indirectly, to get hold of pirate copies of software, serial numbers of software, or software for receiving pirate copies or enables interfering in information and telecommunications systems and creating viruses and other logic bombs and generally all software tools, etc. that infringe upon the rights of third parties and aim against the security and goods of the people.
  • The rights of third parties shall respect, especially:
    • Personal rights (as well as the right to one's own image, the right to privacy)
    • The trademark right,
    • The copyright laws (especially for software, audio, images, photos, texts, animated images) and related rights (artists, performers, producers of sound and video recordings, and the sui generis right of databank manufacturers)
    • General rights of people and goods.
    • In general the user shall not be allowed to perform any activities that compromise the smooth functioning of the Website or damage the reputation of UNIVERSCINE LUXEMBOURG.

13. Guarantee and Liability

UNIVERSCINE LUXEMBOURG shall not be liable for dysfunctions and/or interruptions that arise from a force majeure. UNIVERSCINE LUXEMBOURG shall not be liable for the access to network and Internet connections. Accordingly, UNIVERSCINE LUXEMBOURG cannot be made liable for dysfunctions and/or an unsatisfactory performance of the access services. UNIVERSCINE LUXEMBOURG shall also not be held liable for the consequential damages or for the fittings and/or incidents tied to the functioning of the network and Internet connections. UNIVERSCINE LUXEMBOURG shall not be not responsible for the disappearance, loss, damage and in particular for damages impairing the user�s computer. UNIVERSCINE LUXEMBOURG shall not be obligated to replace Programmes that have been destroyed during temporary and/or not reparable interruptions on the users' computers. Several hyperlinks can refer to other Websites. UNIVERSCINE LUXEMBOURG shall not be held liable if the content of those Websites does not correspond to the legal provisions and/or applicable regulations. UNIVERSCINE LUXEMBOURG shall not be held liable if the legislation of the country, in which the Programmes are being broadcast, does not comply. During the uploading process, UNIVERSCINE LUXEMBOURG shall only be liable for the allocation of funds. UNIVERSCINE LUXEMBOURG is not responsible for verifying information, data, texts, music, audio, photos, images, videos or all other materials that transmitted via the Service. Accordingly, it shall not be held liable for the usefulness, legality, honesty or quality of any contents. UNIVERSCINE LUXEMBOURG shall not be held liable for the unlawful quality of the contents based on the applicable regulations. Since the opinions, comments and other contents are involved that, where applicable, have been transmitted by the user to the Service and/or the Website, the user shall undertake to indemnify UNIVERSCINE LUXEMBOURG in the case of recourses, claims or complaints made by third parties with regard to the presence of the above-mentioned content, which has been transmitted by the user via the Service and/or on the Website. The user must therefore refund UNIVERSCINE LUXEMBOURG with the sum for the damages and losses that may arise from the above-mentioned notifications, complaints or objections/recourses made by third parties, including the attorney's fees and legal costs that UNIVERSCINE LUXEMBOURG must potentially assume. The user shall be informed that the copy is not a decisive element of the commercial offer of UNIVERSCINE LUXEMBOURG and the Programme has security measures that prevent the production of pirate copies and the copying of the Programme using other means.

14. Termination

UNIVERSCINE LUXEMBOURG reserves the right to close the account of its users in the following cases:

  • Insolvency
  • Actions that do not correspond with the regulations as specified in the Copyright Act
  • If the user fails to apply himself one or any of the obligations by virtue of the present Terms.

15. Exercising the Right of Revocation

The user may assert his right of revocation by getting in contact with the customer service within seven (7) days from the point in time after accepting the offer. If the cancellation deadline should fall on a Saturday, Sunday or holiday, this deadline shall be extended to the first subsequent work day. Should the user have already used the Service before the cancellation deadline of seven (7) days, he may no longer use his right of revocation.

16. Applicable Law and Settlement

The present Terms are subject to the Luxembourg law and all lawsuits that do not end with a settlement shall be disputed in court.